UPI has made digital payments easy but sometimes money gets transferred from a user to a wrong UPI ID. In such a case, a complaint should be lodged with the payment service provider or bank as soon as possible. It is the customer’s responsibility to fill in the correct information as per RBI guidelines.
UPI has revolutionized digital payments. UPI has completely changed digital payments in India. Today, people from cities to villages use UPI for a large number of transactions. Sometimes users mistakenly make transactions in the wrong UPI IP. If funds are transferred to the wrong ID, users should complain about this transaction as soon as possible so that the money can be recovered. If you also want to know what you should do if money is transferred to the wrong ID, then in this article we are giving you detailed information about it.
Also Read: IMD issued red alert regarding heavy rain in Mumbai, school-colleges closed in Pune
What is wrong UPI transaction?
Wrong UPI transactions usually happen when users transfer money to the wrong UPI ID, mobile number or bank account by mistake or due to some technical issue. Many times users enter wrong UPI details or wrong contact number. Along with this, it has been seen in some cases that even after becoming a victim of fraud, users make wrong payments.
If a person sends money to a wrong UPI ID, then the payment system provider gives him the option to complain. According to RBI guidelines, users can complain about this problem to the bank or RBI Ombudsman.
According to RBI guidelines, it is the sole responsibility of the customer to fill in the correct details to avoid wrong transactions in UPI. If this happens, the user should complain about the wrong UPI transaction as soon as possible. By doing this, the chances of recovery are expected to increase somewhat.
How to reverse an erroneous UPI transaction?
If you have made a wrong transaction, do not panic. RBI has made it mandatory for UPI service providers to have a complaint redressal mechanism to resolve this issue. Here we are giving you information on how to complain about a wrong UPI transaction.
How to complain in UPI app
In all the popular UPI apps like Google Pay, PhonePe, Paytm, and BHIM, users get a Help or Report section to report such problems.
For this, first you have to select the specific transaction and click on the report option. Now you have to select Wrong UPI Transaction. After this you have to share the details of the transaction.
How to complain to the bank
Contact the bank immediately to complain about wrong payment related to UPI. For this, you can call the nearest bank branch or the bank’s customer care. For this, keep the details related to the payment such as UPI transaction ID, beneficiary account, UPI ID, transaction time and date with you. Along with this, you can also give a written complaint to the bank.
How to complain in NPCI
National Payments Corporation of India (NPCI) handles UPI. You can complain about wrong transactions done through UPI. Users can complain on NPCI’s toll-free number 1800-120-1740. If your problem is not resolved within 30 days, you can also complain on NPCI’s portal.
Also Read: School Holidays: Schools will be closed in this state from September 20 to October 6?
We have taken all measures to ensure that the information provided in this article and on our social media platform is credible, verified and sourced from other Big media Houses. For any feedback or complaint, reach out to us at businessleaguein@gmail.com
Add businessleague.in as a Preferred Source
