Niva Bupa has temporarily stopped cashless services at Max Hospitals from August 16, 2025. The reason for this is the agreement ending in May 2025 and disagreements over tariff revisions. The facility continues in more than 10,400 hospitals in the network.
Health insurance company Niva Bupa has temporarily stopped cashless treatment facilities at all Max Hospitals across the country from August 16, 2025. The company said that its agreement with Max Hospitals expired in May 2025 and no consensus could be reached in the ongoing talks on tariff revisions.
Bhabhtosh Mishra, Director and CEO of Niva Bupa, said, ‘Due to this, cashless services will be temporarily suspended in Max Hospitals.’
How will the policyholder get treatment?
Under the cashless facility, policyholders can get treatment in network hospitals without advance payment. Because the insurance company pays the bill directly to the hospital. After this suspension, Niva Bupa customers will now pay the bill openly on admission in Max Hospitals and apply for reimbursement.
Facility available in 10,400 hospitals
Niva Bupa also said that cashless services for policyholders are still available in more than 10,400 hospitals of its network across the country. Niva Bupa has also introduced priority and fast-track reimbursement claim processing for customers treated at Max Hospitals.
Mishra also said that cashless facility is not available for the customers of Star Health and Care Health at Max Hospitals. He said that the company is in talks with Max Hospitals to resolve this issue as soon as possible.
What is health insurance?
Health insurance is actually an insurance that covers your medical expenses. You pay premium to the company for this, and if needed, the company directly pays the hospital bills or you can pay the bill and get reimbursement later. Its purpose is to save your money and reduce your financial burden in case of illness or emergency.
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