Often we all use ATM machine to withdraw our money. ATM machine is very helpful in case of emergency or any need. From here we can easily withdraw our money at any time.
However, many times people have to face different types of problems while withdrawing money from ATM. It has been seen many times that people’s money gets stuck in the machine while withdrawing money from ATM. In such a situation, many people get nervous and try to withdraw their money from the ATM machine again. In this situation you do not need to panic. In this episode, today we are going to tell you about the process, with the help of which you can withdraw money stuck in ATM. Let us know about this whole process in detail –
If the money gets stuck in the ATM machine while withdrawing money from the ATM and is also deducted from the account, then in this situation you should keep the transaction slip with you. On the other hand, if you do not get the transaction slip from the ATM machine, then you can also get it from the bank statement.
After this, in the next process, you will have to visit the bank branch and give a written complaint about it. You also have to attach a photocopy of your transaction slip while registering the complaint.
The Reserve Bank of India has made special guidelines in view of such cases. According to this, in such cases, the bank will have to return the money to the customers within 7 days. If the bank does not return your money within a week, you can approach the Banking Ombudsman for the same.
If the bank is not able to return the money to the customers within 7 days, then after that the bank will have to pay Rs 100 per day to the customer. You can talk to the customer service officer of the bank for more information on this subject.
