This is vital information for the millions of people who ride Indian Railways daily. Panic is the natural reaction when someone falls sick on a moving train. But there is a clear, step-by-step system in place to get help fast.
Here is the raw breakdown of how to call a doctor on a train, what to expect, and what it costs:
Also read |WhatsApp Web to Auto-Logout Every 6 Hrs Under New SIM Rules.
Medical SOS on Indian Railways: The Procedure & The Cost
Medical help is available on all passenger, mail, and express trains. Don’t wait; inform staff or call the helpline immediately.
The Procedure to Call a Doctor
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Inform the Staff: The first and fastest step is to inform the TTE (Travelling Ticket Examiner), the Guard, or any on-board railway staff.
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Use the Helpline: You can also directly call the Railway Helpline number 138 (a multi-purpose customer helpline that handles medical emergencies).
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Control Room Action: The TTE contacts the central control room, which then alerts the next station where a doctor can be arranged.
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Doctor Arrives: A doctor or medical team will come to check the patient at the next scheduled or unscheduled stop.
Fees and Charges: Know the System
The medical consultation service is not entirely free. Here’s the breakdown:
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Doctor Consultation Fee: ₹100 is charged for the doctor’s consultation. This is a nominal fee. The doctor will provide a receipt (EFT/Excess Fare Ticket) after treatment.
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Medicine Cost: Any medicines or injections provided are charged separately at their actual cost.
Crucial Exception: If the illness is a simple health issue—like pain, fever, vomiting, diarrhoea, or an allergy—you only need to tell the TTE. The TTE is authorized to get a single, free dose of basic medicine from the guard’s coach. For these minor issues, you don’t pay anything.
It’s important to remember that in serious medical emergencies (like cardiac arrest or severe injury), the Railways will make unscheduled halts at the nearest station with medical facilities. The goal is stabilization and referral to a proper hospital.
End . . .
Also read |WhatsApp Web to Auto-Logout Every 6 Hrs Under New SIM Rules.
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