NPCI launched ‘UPI Help,’ an AI-powered assistant that provides instant resolution of UPI transaction complaints and easy management of auto payments. This feature provides users with transparency and speed in making digital payments.
NPCI has announced new features and regulations to further enhance UPI services in India, making the digital payment experience easier and safer. This new framework includes features such as grievance redressal, transaction tracking, and auto payment management, which will help provide faster resolution to users.
Introducing the new ‘UPI Help’ feature
NPCI has introduced an AI-powered support system called ‘UPI Help’, which will provide users with instant resolution to their payment-related complaints. The system will allow users to check the status of their transactions, lodge complaints, and track progress. It will also help better manage AutoPays, such as pausing, blocking, or canceling them.
User-friendly interface and availability on multiple platforms
This feature will now be available through multiple platforms, including the bank’s website, the DigiSaathi portal, and UPI apps. This will allow most users to use it at their convenience. Importantly, this system will operate entirely at the bank level, with decisions being made jointly by the customer and the bank.
Fast resolution of transactions and complaints
This new system aims to quickly resolve issues encountered during digital payments. It will provide immediate information about failed or pending transactions, and ensure faster resolution of complaints. Users will no longer have to repeatedly visit bank branches or centers.
NPCI’s new ‘UPI Help’ feature is a major step towards making digital payments in India more secure, transparent, and easy. This will provide millions of users with instant resolution to their payment issues and improve their experience. This new system will also enhance the robustness and reliability of India’s digital payments ecosystem.
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