The chaos is massive. Over 2300 IndiGo flights were cancelled today, which is the third straight day of major disruptions.3 The DGCA noted the cancellations—at around 4170–5200 per day—are “substantially higher than normal.”
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Delhi: 795 cancellations.8
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Mumbai: 985 cancellations.10
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Hyderabad: 1170 cancellations (with up to 1233 outbound flights expected to be cancelled).13
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Bangalore: 1450 cancellations.15
Thousands of passengers are stranded.16 This is a huge, embarrassing setback for an airline known for its punctuality and its old tagline, “IndiGo Standard Time.”
CEO Elbers’ Internal Message
The pressure is so intense that CEO Pieter Elbers sent an internal mail to employees, acknowledging the chaos and the failure to live up to their service promise.17
Here’s the key takeaway from his mail:
“Our immediate goal is to normalise our operations and bring punctuality back on track in the coming days, which is not an easy target.”
That line tells you everything. The magnitude of this failure—driven primarily by crew shortage due to the new, strict FDTL (Flight Duty Time Limitations) rules—has overwhelmed their entire network.18
IndiGo’s Explanation
The official explanation remains vague, a list of compounding factors that the airline claims it could “not have foreseen”:
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Minor technology glitches.
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Winter schedule changes.
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Adverse weather.
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Increased congestion.19
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The implementation of the new FDTL norms.
They are sticking to the idea that these things all hit simultaneously. But pilot bodies have already called this out as a result of “unorthodox lean manpower strategy,” making it clear this was a self-inflicted wound.20
The DGCA has summoned the airline’s management.21 They are demanding explanations and a plan. The situation remains highly volatile and ongoing.
End…..
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