Net banking of private sector veteran bank HDFC Bank is troubling the customers a lot. On March 3, some customers posted about this on social media as well.
Some people also faced problems in transferring money through the mobile app and some also faced problems in contacting the customer service executives. According to Downdetector.com, a complaint-tracking platform, HDFC Bank customers faced a lot of problems on March 9 as well. Most complaints came after 1 pm
Net banking of private sector veteran bank HDFC Bank is troubling the customers a lot. On March 3, some customers posted about this on social media as well. Some people also faced problems in transferring money through the mobile app and some also faced problems in contacting the customer service executives. Complaint tracking platform Downdetector.comAccording to the bank, on March 9 also, the customers of HDFC Bank faced many problems. Most of the complaints came after 1 pm and also mainly from Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata, Nagpur, Surat, Chandigarh. Apart from HDFC Bank, customers of the country’s largest bank SBI also faced problems. Earlier on February 28, HDFC Bank customers faced similar problems when they were unable to use the mobile and internet banking platforms.
Customers’ anger erupted on social media
Sanjay Gandhi, an HDFC Bank account holder, said he was unable to use the current account services. On the other hand, a user Gaurav has written on Twitter that he is not able to deposit cash in the bank due to network down. When will you grow up Are we still living in no network area? People go to private banks only to avoid such problems. Gaurav faced this problem in HDFC Bank’s Gaur City 1, Greater Noida West.
@HDFC_Bank unable to deposit cash in bank because network is not working. When will you guys grow up. Are we still living in no network era? People choose private banks over govt banks to avoid such issues. Branch: Gaur City 1, Greater Noida West.
— Gaurav (@GauravS49726383) March 9, 2023
Not only technical problems, also had to deal with data leaks
It is not that the customers of the bank faced only technical problems, information about their data being leaked also came to the fore. Some time ago the data of the bank’s customers was leaked. A few hours later, the bank clarified that the problems had been resolved and no data was leaked. However, on March 8, Mint newspaper revealed that HDB Financials, the bank’s NBFC arm, had admitted to a data leak at one of its service providers.
RBI has also imposed restrictions
Due to technical difficulties, in December 2020, the central bank RBI temporarily banned HDFC Bank from issuing new credit cards to starting new digital services. The next year in 2021, there was some relaxation in the restrictions and the bank got approval to issue new credit cards. In March 2022, the restrictions will be completely removed. RBI is encouraging banks to invest in technology so that customers can get services without any hassle.
