DGCA IMPOSED A FINE ON INDIGO: IndiGo has been fined Rs 5 lakh for preventing a disabled child from boarding a plane at the airport on May 7. Let us know in detail.
DGCA IMPOSED FINE ON INDIGO: The Directorate General of Civil Aviation (DGCA) has imposed a heavy fine on IndiGo flights. In fact, IndiGo has been fined Rs 5 lakh for preventing a disabled child from boarding the plane at the airport on May 7. The DGCA has informed that the investigation conducted by it has revealed that the child was treated badly by the airline staff, due to which the matter escalated.
DGCA gave information
Giving information, the DGCA has said, ‘It will change its guidelines to ensure that such an incident does not happen in future. Had the matter been handled sympathetically, the matter would not have escalated so much that the passenger would have been denied boarding.
Not behaving according to rules
The DGCA has said, ‘Special circumstances demand a better response. But the airline staff could not handle the situation and failed to uphold the spirit of civil aviation rules.
People were outraged
Significantly, on May 7, a handicapped child was stopped from boarding by the airline’s ground staff, after which there was a lot of outrage. The incident was being criticized all around, after which the Civil Aviation Authority took cognizance of it and started its investigation. During the investigation, Manisha Gupta, a passenger of Ranchi-Hyderabad flight, kept the child and his parents in front of the people about the trouble caused by the ground staff, then the truth of the incident came to light.
