Banking Sector in India: Banks in India are going to get such a national calling number soon. Banks will be given such numbers on which customers will be able to call banks and banks will be able to call customers. This change is being done to increase the security of customers and prevent fraud calls
Banking Sector in India: Banks in India are going to get such a national calling number soon. Banks will be given such numbers on which customers will be able to call banks and banks will be able to call customers. This change is being done to increase the security of customers and prevent fraud calls. If this proposal is implemented, then customers will be able to easily identify whether the call is really coming from the bank or not. This is expected to reduce the cases of phone fraud significantly and it will be easier for customers to contact the bank than before.
What is the situation now?
At present, banks call customers from many outbound numbers of 1600xx series, but customers cannot call back on these numbers. These numbers are only for outgoing and there is no facility of incoming calls on them.
What is the new proposal?
Banks have proposed that every bank should get a unique national number which is in the 1600xx series but calls should be possible in both directions on it – that is, customers can talk to the bank and the bank can talk to the customer. According to a bank official, a national number for every bank and the facility of inbound calls on it will improve the security and experience of the customer.
What has happened so far?
Banks have talked to the Reserve Bank of India (RBI) and the Telecom Regulatory Authority of India (TRAI) on this subject. The banking sector hopes that a concrete decision can come soon on this.
Concern about recovery agents
Banks have also raised the issue that many banks hand over the work of their debt recovery to third party agents. In such a situation, the question arises whether it will be mandatory for these agents to use the 1600xx series? On this, banks have sought clear guidelines from RBI and TRAI. Along with this, there has also been a demand to give some relaxation to those customers who have already allowed calls.
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