Wrong UPI Payment: Have you accidentally sent money to a wrong UPI ID? No need to panic. If you take action at the right time, it is possible to get your money back with the help of NPCI and RBI – know the whole process.
UPI Refund Process: The popularity of digital payment system UPI (Unified Payments Interface) is increasing continuously in India. Along with this, incidents like accidentally sending money to a wrong UPI ID are also becoming common. However, the good thing is that if you take the right steps at the right time, there is full possibility of getting the money back.
What to do after money goes to the wrong UPI ID?
If you have sent money to a wrong UPI ID, then some things should be done immediately. First of all, take a screenshot of that transaction, so that you have proof. Then go to your bank branch or call the bank and give complete transaction details – like sender and receiver information, date, time and amount.
You can also call the National Payments Corporation of India (NPCI) helpline number 1800-120-1740 and lodge a complaint. This complaint should be made within three days, otherwise there may be a problem. The sooner you report, the greater the chances of getting the money back.
How to complain online to NPCI?
NPCI has created a dedicated platform for UPI related problems. You can lodge a complaint on it in this way:
- Step 1: Go to NPCI UPI Dispute Redressal.
- Step 2: Select the ‘Dispute’ tab.
- Step 3: Select the transaction type – ‘Person-to-Person’ or ‘Person-to-Merchant’
- Step 4: Fill in the required information. Such as transaction ID, bank name, UPI ID, amount sent, date, email ID and mobile number, copy of bank statement.
- Step 5: Submit the form.
After this, NPCI will investigate your complaint and take necessary action.
It is also important to know about UPI limits
UPI also has a transaction limit, which is important to know so that mistakes of large amounts can be avoided:
- General transfer: Up to ₹ 1 lakh per transaction
- Insurance or capital market payment: ₹ 2 lakh
- IPO application: Up to ₹ 5 lakh
(Note: This limit may vary slightly depending on the bank.)
What if NPCI does not resolve the issue?
If the bank or NPCI does not resolve the issue within 30 days, you can take the matter to RBI’s Banking Ombudsman. It is an independent body that resolves disputes between the customer and the bank. You can file a complaint online through the RBI website.
