The situation has worsened due to heavy rains and floods in Jammu and Kashmir, Ladakh and Himachal Pradesh. In this difficult time, Reliance Jio has taken special steps to provide relief to its customers.
The company has said that connectivity is a lifeline for people and it is very important to get continuous network in such circumstances. Jio said that it is trying to maintain network and service in most places in these areas. But where the situation is worse, the company has announced to provide data and calling facilities to customers without any additional charge. This will enable people to stay connected with emergency services, family and important information.
Jio said that the prepaid mobile and JioHome customers whose validity was expiring this week will be given an automatic extension of three days by the company. During this time, mobile customers will get 2 GB high-speed data and free unlimited voice calling daily. JioHome users will be given three days of additional validity free on the basis of their old plan.
Postpaid customers get relief in bill payment
The company has also announced relief for postpaid mobile and JioHome customers. Now these customers will get three days extra time to pay the bill. During this time, their service will continue without interruption. Due to this, people will not face the problem of network shutdown even if they do not pay the bill in difficult times.
On-ground team active
Jio’s on-ground engineering teams are working continuously to make the network stronger. The company says that it is committed to providing world-class connectivity under the vision of Digital India. This move of Jio has brought relief to thousands of families struggling with floods and bad weather.
