Now, even if you don’t have any disability or mobility issues, you may have to pay a small fee if you choose to use a wheelchair during your air travel. The Directorate General of Civil Aviation (DGCA) has issued new rules that allow airlines to charge able-bodied passengers for wheelchair access. This change has been made to address those who, without any need, avail themselves of the free wheelchair facility, causing inconvenience to genuinely needy passengers.
DGCA changed the rules of civil aviation
The Directorate General of Civil Aviation (DGCA) has amended the Civil Aviation Requirements (CAR). Under the revised regulations, airlines will now be able to charge an assistance fee from passengers who are not physically disabled or have a mobility impairment but still require wheelchair access. Airlines will clearly display this fee on their websites to ensure passengers are aware of the fee.
Changes in airline responsibilities and reporting times
According to the new rules, passengers requiring wheelchairs or other assistance must arrive at the airport on time before their flight. The Directorate General of Civil Aviation (DGCA) has stated that airlines can set a minimum reporting time as per their convenience to ensure timely assistance is provided. However, wheelchair access for passengers with disabilities or mobility impairments will remain free as before. Airlines must ensure that such passengers are given priority and do not face any inconvenience.
Better facilities will be available at the airport
The DGCA has also directed airport operators to make special arrangements at airports for passengers with disabilities or those with limited mobility. Reserved drop-off points will be created at airports to facilitate disabled passengers arriving by taxi or private vehicles. These points will be kept vacant at all times, and wheelchair assistance will be readily available. Additionally, clear signage and signs will be installed inside and outside airport terminals to ensure easy access to assistance desks for those in need. There will also be adequate seating arrangements near the PRM counters.
Why was this decision taken now?
The DGCA stated that airlines and airport operators had received numerous complaints regarding wheelchair bookings in the recent past. Many able-bodied passengers were unnecessarily availing themselves of this service, preventing disabled passengers from receiving timely assistance. Therefore, the DGCA decided to charge a reasonable fee for those who avail of wheelchairs without a medical need.
What do passengers have to do?
Now, if a person with a disability wants to use a wheelchair, they will need to book in advance and pay a prescribed fee. According to the DGCA, this move will make airport services more transparent and streamlined.
