Another day, another technological hiccup crippling major airline operations. This wasn’t some minor regional issue; this was a third-party system disruption that hammered check-in counters across multiple airlines at various airports.
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Here are the notes on the brief but chaotic slowdown:
Airport Check-In Glitch: Airlines Delayed by Amadeus Software Outage
The disruption hit late Tuesday evening, but the impact was immediately felt across the airport. A source confirmed the problem persisted for at least 45 minutes before IT teams got it under control.
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The Breakdown
The Cause: The slowdown was quickly traced back to the Amadeus software. This is a major global system. It manages everything—bookings, reservations, inventory, and, crucially, the Departure Control Systems (DCS) used at check-in.
The Effect: Check-in systems at numerous airports were affected, creating delays for multiple airlines, including Air India and, reportedly, some delays for the low-cost carrier IndiGo (though IndiGo attributed its issues to operational problems, not just the glitch).
The Warning: Air India initially warned passengers that while the system was “progressively getting restored,” some flights might “continue to experience delays” until operations fully stabilized. They told everyone to check their flight status before heading out.
The Current Status
Air India has since issued an updated post on X, confirming the crisis is over.
The third-party system has been fully restored, and check-in at all airports is functioning normally. All flights are operating as per schedule.
The takeaway here: one piece of global software fails, and an entire country’s air travel schedule seizes up for nearly an hour. This is the inherent weakness of centralized aviation IT infrastructure.
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