The service provider will also have to set up a system to resolve customer complaints or queries online. Only owners of cars, utility vehicles, vans and other light motor vehicles will be allowed to buy FASTags online. It has been specified in the…

The government today postponed mandatory implementation of FASTag to December 15. Earlier, December 1 was set as the date to make toll payments via FASTag mandatory at national as well as state highways.



The government is in the process of appointing a service provider who will sell National Highways Authority of India’s FASTags on the platforms of Flipkart, Amazon and Snapdeal.

The electronic tag that allows automatic deduction of toll charges is already available on Amazon. It will soon be available on the other two ecommerce platforms as well, as FASTags become compulsory for toll payments on national highways from December 15. Paytm and bank websites also sell FASTags.



Bids will be opened to select the service provider, who will procure bank-neutral FASTags from authorised manufacturers and make those available for sale from January on the three online platforms.

The service provider will also have to set up a system to resolve customer complaints or queries online. Only owners of cars, utility vehicles, vans and other light motor vehicles will be allowed to buy FASTags online.

It has been specified in the bid document that the service provider shall not sell FASTags “in bulk to any single customer or a group of customers.” The tag must be delivered within seven days of a customer placing the order. The service provider must also provide a daily report on sale of FASTags to authorities.


Once purchased, the customer can link the tag to an existing bank account of choice.

The government in a statement on Wednesday said more than 70 lakh FASTags had been issued so far and the average daily issuance had grown to 35,000 in November from 8,000 in July. “Sales on online ecommerce platforms would further swell the sales,” a senior government official told ET. In fact, sales of FASTags have jumped 130% since November 21 when its joining fee was waived, the government said on Thursday.

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